Acuity Networks Help

Hi, what are you looking for?

Search our knowledge base or explore popular categories below.

Audit logging

Tamper-evident logs streamed to your SIEM in real time.

Cost controls

Budgets, alerts and per-team chargeback reports baked in.

Accessibility

WCAG 2.1 AA throughout the product, verified by external audits.

Single sign-on

SAML 2.0, OIDC and SCIM provisioning out of the box.

Customer success

Dedicated onboarding and a named contact for every paid plan.

Common questions

Where is customer data stored?

You can choose between EU, US and APAC regions during account setup. Data is encrypted in transit and at rest.

How is pricing structured?

Plans are billed per active user, per month, with annual discounts. Volume pricing is available from 250 seats.

How long does a typical onboarding take?

Most teams are in production within two weeks. A guided checklist and a named contact help keep things on track.

Do you offer a free trial?

Yes, a 30-day trial of every paid feature, no credit card required. Sandbox environments remain free indefinitely.

Which compliance certifications do you hold?

SOC 2 Type II, ISO 27001 and GDPR. Reports are available under NDA from the trust centre.